Learn more about iPod service options, warranty, and pricing.

How do I get service for my iPod?

Please have the model code, date code and serial number available. Older manuals can be ordered in a paper format or electronic format (pdf file). You will need to provide the following documentation to ensure that we get you the proper manual for your machine: Model Number, Serial Number, Date Code of the machine. If RMA is not clearly stated The number will be rejected. Non-guaranteed range Failure or damage caused by natural disasters, earthquakes, lightning strikes, abnormal voltages, environmental factors. Re-posting, forging, or altering the serial number of the product, or the barcode is damaged and the warranty period cannot be recognized.

Apple offers many ways to get support and service for your iPod. Choose the one that’s best for you. Our support articles might answer your question. Or we can help you with batteries, cracked screens, and other issues.

Contact us

Contact us to get advice from an Apple Support expert. We’ll help you fix your issue or set up a repair. Before you contact us, be ready with your iPod’s serial number, your Apple ID and password.

Send it in

Contact us and we’ll give you shipping instructions. You can ship your iPod to us and we’ll repair or replace it as soon as possible. If you have an iPod shuffle, you can arrange for Apple to ship you a replacement before you return your original iPod shuffle to us.

Bring it in

To get help in person, bring your iPod to one of our Apple Authorized Service Providers or make an Apple Store appointment online.

If you have an iPod touch, be sure you know your Apple ID and password before your appointment.

How much will it cost?

There's no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn’t covered, the price depends on the type of repair. If we can’t repair your iPod, you might need to replace it.

How long will it take?

Depending on where you get service, you might be able to check the status of your repair online.

Is your iPod covered by AppleCare+?

AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.
If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.

Not sure if you're covered? Check if you have AppleCare+ coverage by entering your iPod's serial number.
Learn more about AppleCare+

Out-of-warranty service

Repairs are considered out of warranty when:

• Your iPod is over one year old
• Your iPod has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications

We might be able to fix your iPod for an out-of-warranty fee. If we can’t fix it, you might have to replace it. Your replacement iPod will be new or equivalent to new in both performance and reliability. Contact your service representative for details. The Apple Limited Warranty is in addition to rights provided by consumer law.

Battery service

The Apple Limited Warranty covers a defective battery, but it doesn’t cover wear from normal use. We might need to test your iPod to find the cause of your battery issue.

If your battery has a manufacturing defect and it's covered by our warranty, AppleCare+, or consumer law, we'll replace it at no additional cost.

If you’re covered by AppleCare+ for your iPod touch and your battery can hold less than 80 percent of its original capacity, we'll service it at no charge.

If your battery service isn't covered by warranty, AppleCare+, or consumer law, we can repair or replace your iPod for a fee.

Screen repair

If your iPod screen is broken, we might be able to service it for an out-of-warranty fee. Accidental damage isn't covered by Apple Warranty. The cost to repair an accidentally damaged screen depends on your iPod model, any additional damage, and if you have AppleCare+ coverage. If your screen cracks due to a defect, it’s covered by Apple warranty and consumer law.

AppleCare+ for iPod touch includes up to two instances of accidental damage, each with a service fee. You can use an instance for screen repair. If you don’t have AppleCare+, we might be able to repair your broken screen for an out-of-warranty fee.

We'll run a diagnostic test to see if your iPod needs any other repairs. If it does, we'll let you know.

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See Apple repair pricing
Start a service request
Read about AppleCare+ for iPod touch

Apple accessories

The Apple-branded accessories that come in the box with your iPod, including the power adapter, are covered by our warranty and consumer law. They’re also covered by AppleCare Protection Plan or AppleCare+. For service details, contact Apple or an Apple Authorized Service Provider.

Read the Apple Limited Warranty for accessories
Contact Apple Support

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Get ready for iPod service

• Back up your iPod touch with your computer or use iCloud. You’ll need the backup to restore your content if we have to reset or replace your iPod touch.
• Make sure you know your Apple ID and password.
• Keep your cables and other accessories when you get service.

Back up your iPod
Prepare an iPod touch for service

Apple Limited Warranty and proof of purchase

The Apple Limited Warranty covers your iPod and its accessories against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.

Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty, your AppleCare plan, or consumer law don't cover your repair, you'll pay out-of-warranty fees.

Consumer law

Your country or region might have consumer-protection laws for some repair issues.

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Our guarantee after service

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We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.